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Returns & Exchanges

As of 2/8/2022, Selkie accepts cash returns and easy exchanges! Start your return or exchange by visiting our Return Center.

Please note, all orders placed prior to 2/8/2022 are ineligible for cash returns.

If you don't love your Selkie, you can return or exchange any new, unworn items, with all tags attached, please apply for a return online within 7 days of receiving your delivery (unless otherwise stated upon purchasing).  For standard purchases, we are unable to accept any returns or exchanges after 7 days of receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 7 days of arrival. If your item is damaged and your purchase date falls outside our standard return window, then please contact [email protected] and we’ll be happy to assist you. We recommend obtaining a receipt from USPS when dropping off your return so that you can verify that your item was dropped off and sent back, hold on to this until your return has arrived and been processed. 

If your return arrives in less than the original condition we reserve the right to refuse the return and you will be responsible for return shipping to have the item sent back to you, or you may be charged a dry cleaning fee.

All sale items over 25% off are non-refundable and are not eligible for exchange. Surprise Bags are non-refundable and are not eligible for exchange. Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged.

Please note: we do not accept returns for items used for events, photoshoots, or posted wearing on social media. Items must be unworn with all tags intact to be accepted.

DOMESTIC RETURNS 

Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email. At this time, we are unable to offer free returns for domestic orders. 


After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual. Shipping costs for your return will be deducted from your credit amount.


INTERNATIONAL RETURNS

International orders are eligible for return, please email [email protected] within 7 days of receiving your order to note your return and wether you'd like a refund, or store credit. All returned items must arrive at our warehouse within 30 days of the delivery date, At this time, we are unable to offer free returns for international orders so please ship your items to our warehouse using any prepaid and trackable return method to the address listed below, we recommend insuring your return. 

Mail to:
Selkie
ATTN: Returns
1700 S Santa Fe Ave. #280

 Los Angeles CA 90021

Be sure to include your order number and name as a reference inside your package.

If you’d like to exchange your item, please send it back as a return and place a new order.

Read our FAQs here.

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