Pre OrdersUpdated 9 months ago
Why does Selkie offer pre-orders?
We do not produce mass bulk and because of this we offer pre-orders. We cut very small runs of inventory and pre sell many of our best sellers to ensure that each garment is going to someone that loves it.
Why should I place a pre-order?
By placing a pre order you are securing your item in advance, some items may only be offered via pre-order and will not be stocked on the site again later. If you love an item it’s best to secure it on pre-order! Customers who purchase on pre-order are also now guaranteed their order will ship prior to the item(s) being released on Selkie, this means you’ll be among the very first to receive a new style!
How does it work?
Simply place your order utilizing the pre-order feature and we will do the rest! Once your order ships you will be emailed a confirmation with tracking, pre-orders ship within 2 weeks of the pre order date listed at the time of purchase. Please note you will be charged immediately upon placing your order.
How can I cancel or make changes to my order?
You can edit your shipping address or cancel your pre order free of charge at any time before your item is ready to ship, please reach out to customer support for assistance with making changes to your pre-order. If you cancel your purchase you will receive an email confirming the cancellation and refund, funds should be returned to the original payment method within 3-5 business days.
I purchased an in stock item in addition to my pre-order, when will my in stock item ship?
If your order has in-stock and pre-ordered items, we will ship your in stock item(s) right away and ship your pre-order item(s) when available. Kindly note you may see an additional shipping fee calculated at checkout if your order contains pre-order and ready to ship item(s).
When will my item ship?
Each pre-order item has an estimated shipping time frame listed on the product page. All pre orders should ship within 2 weeks of the posted date. Though we expect each pre-order to arrive on time (or possibly even early), if there is ever a delay due to unforeseen circumstances and your order will not arrive within the posted time frame we will reach out immediately to make you aware of any changes.
Will I be able to make a return?
If you are unhappy with your order when it arrives, you will have 15 days from receiving your item to file a return online.