Pre OrdersUpdated 7 months ago
Selkie is now utilizing Purple Dot to offer customers a seamless pre-order shopping solution. Purple Dot is a waitlisting platform that allows you to place your pre order, make changes, and be kept informed until your new Selkie is ready to be sent to you!
Why does Selkie offer pre-orders?
We do not produce mass bulk and because of this we offer pre-orders. We cut very small runs of inventory and pre sell many of our best sellers to ensure that each garment is going to someone that loves it.
Why should I place a pre-order?
By placing a pre order you are securing your item in advance, some items may only be offered via pre-order and will not be stocked on the site again later. If you love an item it’s best to secure it on pre-order! Customers who purchase on pre-order are also now guaranteed their order will ship prior to the item(s) being released on Selkie, this means you’ll be among the very first to receive a new style!
How does it work?
Simply place your order utilizing the pre-order feature and we will do the rest! Purple Dot will keep you informed about your order, and should you need to make changes to your order you’ll be able to log in and make edits such as changes to your shipping address, or cancelling your order.
What information is needed when making a pre-order purchase?
You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates to your pre-order. Please note you will be charged immediately upon placing your order.
What are my payment options with Purple Dot, is it safe?
Purple Dot accepts all major card networks - Visa, MasterCard and American Express. Afterpay is not available for pre-order purchases via Purple Dot. Payment information is processed securely by Stripe. No card details are transferred to or held by Selkie or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.
How can I cancel or make changes to my order?
You can edit your shipping address or cancel your pre order free of charge at any time before your item is ready to ship, by going to https://www.purpledotprice.com/shopper If you cancel your purchase you will receive an email confirming the cancellation and refund, funds should be returned to the original payment method within 3-5 business days.
If your pre-order was placed outside of Purple Dot or you are having trouble accessing your account to make changes or cancel please email [email protected] with your order number and request.
I purchased an in stock item in addition to my pre-order, when will my in stock item ship?
If your order has in-stock and pre-ordered items, we will ship your in stock item(s) right away and ship your pre-order item(s) when available. Kindly note you will see an additional shipping fee calculated at checkout if your order contains pre-order and ready to ship item(s).
When will my item ship?
Each pre-order item has an estimated shipping time frame listed on the product page. All pre orders should ship within 2 weeks of the posted date. Though we expect each pre-order to arrive on time (or possibly even early), if there is ever a delay due to unforeseen circumstances and your order will not arrive within the posted time frame we will reach out immediately to make you aware of any changes.
Will I be able to make a return?
If you are unhappy with your order when it arrives, you will have 15 days from receiving your item to file a return online.
I can't locate my pre-order in my account, what do I do?
If you placed an order and received an email from Purple Dot confirming your purchase you can access your pre-order by going to https://www.purpledotprice.com/shopper and entering your email address and order reference number. Please note your pre-order will not be listed in your Selkie account until your order is ready to ship, at which point your order will be transferred from Purple Dot to Selkie.
If your pre-order was placed outside of Purple Dot or you are having trouble accessing your account to make changes or cancel please email [email protected] with your order number and request.
*Please note our pre-order policy has changed, orders placed prior to September 28th, 2023 are subject to the original policy.