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When Will My Order Ship? When Will I Receive it?Updated 4 months ago

How long do orders take to arrive?

Due to COVID-19, it may take a little longer than usual to receive your order. All ready to ship items normally ship within 1-3 business days, but could take up to 7 business days with current delays, your package will be shipped via DHL, though we sometimes ship USPS or UPS depending on the location of the inventory. Pre Order items will ship within 2 days of the date listed on the product. Please check your item dates carefully. Once processed you will receive a confirmation email with your tracking information. Please allow 4-7 days for your item to arrive once it ships out.

International orders will be shipped via DHL Express, we sometimes utilize USPS and UPS depending on the inventory location. DHL Express ships within 1-2 business days within Europe and within 3-4 business days in Asia. Selkie is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If your order is shipped USPS or UPS please allow longer time for arrival.

Orders that Include Selkie White Glove Service may take up to two weeks to ship.

Canada and US Territories

In order to help customers save on taxes/duties and high shipping fees if your order is being shipped to Canada or a US territory please allow up to 2 weeks for order processing as your order may be sent to our LA warehouse from China then shipped directly to you. You will be emailed tracking as soon as your order is headed to you. 

Looking for expedited shipping?

Unfortunately as we ship most of our items from China we do not offer expedited shipping at this time. We recommend to check in with our retail partners and see if they might carry your item! Many of our stockists often utilize expedited shipping.

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