FAQs

How Do I Get in Touch?

Need order help? Please email [email protected] (You'll receive a reply within 24-48 hours Monday-Friday), please note we are closed on holidays and weekends. For urgent order changes and emergencies please text. (213) 376-3522. Text only ava

What Size Should I Order ?

XS. S. M. L. XL. XXL. 1X. This size chart is a general guide on which size may fit you best based on your body measurements, this is not based on item measurements. As each body is different, order based on your fit preference and view the item descr

When Will My Order Ship? When Will I Receive it?

How long do orders take to arrive?. All ready to ship items normally ship within 1-3 business days, but could take up to 7 business days, your package will be shipped via DHL, though we sometimes ship USPS or UPS depending on the location of the inve

How Much Does Shipping Cost?

Domestic and International shipping is FREE over $350* , otherwise it is $20*, excluding Selkie White Glove Service styles. Selkie White Glove Service flat rate of $25. Bridal gowns are pre steamed and carefully packed with our branded garment bag an

Will I Be Charged Customs Fees?

What if my Package is Lost or Stolen?

Once your order has been shipped and tracking information has been provided, Selkie is not responsible for any lost or stolen packages. Once your package leaves our facility it becomes the responsibility of DHL, USPS, or UPS, please contact your ship

How Should I Care For My Selkie?

Silk, Organza, and Recycled Organza. Dry clean only. CottonGently hand wash cold, lay flat to dry or dry clean. Wrinkles should be steamed, only iron if 100% cotton. Please view the item description for more information as each style includes its own

Where Do You Make Your Clothing?

First and foremost our manufacturer is WRAP certified and BSCI certified;. “Worldwide Responsible Accredited Production (WRAP) is an independent, objective, non-profit team of global social compliance experts dedicated to promoting safe, lawful, huma

Carbon Offsetting

What is Carbon Neutral Delivery?. Carbon offsetting is compensating for carbon emissions which cannot be avoided by funding a carbon reduction or removal project elsewhere in the world. Selkie has partnered with Vaayu, the world’s first automated sof