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How Do I Get in Touch?

Need order help? Please email [email protected] (You'll receive a reply within 24-48 hours Monday-Friday), please note we are closed on holidays and weekends. For urgent order changes and emergencies please text. (213) 376-3522. Text only ava

When Will My Order Ship? When Will I Receive it?

How long do orders take to arrive?. Due to COVID-19, it may take a little longer than usual to receive your order. All ready to ship items normally ship within 1-3 business days, but could take up to 7 business days with current delays, your package

How Much Does Shipping Cost?

Domestic and International shipping is FREE over $350* , otherwise it is $20*, excluding Selkie White Glove Service styles. Selkie White Glove Service flat rate of $25. Bridal gowns are pre steamed and carefully packed with our branded garment bag an

How Can I Change/Cancel My Order?

Once an order is placed we can no longer make changes as our team tries to ship orders as soon as possible. If your order has not shipped please send an email or text our emergency line for assistance, we will do our best to accommodate your request

Will I Be Charged Customs Fees?

What if my Package is Lost or Stolen?

Once your order has been shipped and tracking information has been provided, Selkie is not responsible for any lost or stolen packages. Once your package leaves our facility it becomes the responsibility of DHL, USPS, or UPS, please contact your ship

How Should I Care For My Selkie?

Silk, Organza, and Recycled Organza. Dry clean only. CottonGently hand wash cold, lay flat to dry or dry clean only.

Where Do You Make Your Clothing?

First and foremost our manufacturer is WRAP certified and BSCI certified;. “Worldwide Responsible Accredited Production (WRAP) is an independent, objective, non-profit team of global social compliance experts dedicated to promoting safe, lawful, huma

How do I Earn Rewards?

SELKIE REWARDSJoin Selkie and get rewarded while you shop! Sign Up or Login to get started!. Unfortunately Rewards cannot be redeemed for orders placed prior to the launch of the program. Ways to Earn. Follow on Instagram 50 Points. Share on Facebook

Carbon Offsetting

What is Carbon Neutral Delivery?. Carbon offsetting is compensating for carbon emissions which cannot be avoided by funding a carbon reduction or removal project elsewhere in the world. Selkie has partnered with Vaayu, the world’s first automated sof

Shop Break

The Selkie Site will be offline 1/17-1/27/23. Our team in Jiangyin and Shanghai work extraordinarily hard. Between planning, printing, cutting, and sewing all those yards of fabric, to packing, inspecting, storing and shipping it’s important to remem